General Information:

In the unfortunate event that you receive a damaged item you have seven days once your order is delivered to communicate with us regarding any dissatisfaction. We advise our customers to please inspect their orders upon receipt, prior to disposing of any packaging. Do not remove and of the tags on the clothing items as we do not consider any items for exchanges of which the price tags have been removed.  Kindly inform us of any breakages or defects at suegnet@mshoitytoity.co.za. However, prior to initiating communication please review the below information.

Receipt of Damaged Items:

In the unlikely event that items are delivered damaged or with defects and there is no clear damage to the item from the courier company, you will be required to take photos of your items within 24 hours of receiving your goods. Photos are to be sent to suegnet@mshoitytoity.co.za.

Upon receiving the details and photos we will investigate the matter. Should it be found that the items were sent to you in the condition shown upon receipt or such damage occurred in transit, Ms Hoity Toity will replace the items that you have ordered. If the items are not reported as damaged / defective within 24 hours of receiving them, we will not be able to refund or exchange your order. You will be required to return the damaged items to us, upon receiving the items back a new order will be sent to you. You will not be permitted to keep the damaged items.

General Returns:

You will be required to state a clear reason for your request to return the item accompanied by a picture of the damaged/defect. Please communicate relevant information via email to suegnet@mshoitytoity.co.za and we will guide you accordingly.

Please don’t return items to us with no explanation or prior communication. Ms Hoity Toity reserves the right to refuse items that are returned without prior notice / discussion or in a condition that is deemed as unacceptable.·Items have to be in their original condition, as when they were handed over to the respected courier / shipping service. However, the Ms Hoity Toity packaging does not need to be intact. The price tags however must not be removed.

Items that are not personalised or mentioned as not eligible for return (please see below) must be new, unworn and undamaged to be considered for exchange.

How to Return Items:

When returning items please package your jewellery in a well-padded envelope or small box and send it via a reputable courier service (shipping insurance is not required but it is recommended). We suggest using our courier partner, we are able to quote you and arrange for collection.

Ms Hoity Toity is not responsible for loss or damage during the return shipping process. The expense of returns will be covered by the customer. All returns must be couriered to our address which will be provided upon request.

Not Eligible for Return:

Earrings (even if not personalised) are not eligible for return or exchange due to hygiene reasons.

All Personalised Items:

Please be aware that you cannot return personalised items that have been custom made to your specific requirements unless they are damaged during the delivery process (visual proof will be required) or if Ms Hoity Toity has made an error in the manufacturing process. Should that be the case we will review your query and investigate the matter further using our Quality Control information.

Ordering Errors:

Please note that any items ordered in the incorrect size / length will not be grounds for a return.

It is important to ensure that you feel confident and clear on the sizing of the product you would like to order. If you order the incorrect size, we cannot be held liable.

If you made an error on your order’s sizing and only realise it once your order has been delivered, feel free to get in touch with us as soon as you receive it.

Incorrect Item Received:·      

If you have received an item that is completely different to what you ordered it is necessary to contact us within 24 hours of receipt via suegnet@mshoitytoity.co.za. We will guide you further and investigate what went wrong, whilst rectifying the matter. If the error is not reported to us in the 24 hour time frame we will be unable to assist you or replace the order in the future.